Understanding HMRC customer appetite for dealing with their taxes online
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The Hidden Economy is defined as economic activities which are entirely hidden from HMRC. It includes businesses that are not registered for VAT, individuals who are employees in their legitimate occupation but do not declare earnings from other sources of income, and individuals who do not declare any of their income to HMRC. The Hidden Economy is therefore distinct from other forms of tax evasion which include activities that are known to HMRC, but the sizes of these activities have been under-declared for tax purposes.
Following on from an initial study in 2015/16, this study explored the scale of the Hidden Economy in the UK, the characteristics of the people and activities involved and people’s motivations for participating.
Fieldwork for this study was conducted using the random-probability NatCen Panel. The NatCen Panel is a panel of people recruited from high-quality, random probability surveys such as the British Social Attitudes survey. Those agreeing to join the Panel are then invited to take part in additional short surveys covering a range of different topics either online or over the phone.
By using a probability-based sample and allowing those without internet access to take part this design reduces the risk of bias compared to online-only surveys which exclude those who do not have access to, or are less confident using, the internet or surveys using convenience samples which are more likely to include people who are more ‘available’ or particularly want to express their views.
The survey was conducted between 21st July and 21st August 2022. Respondents were asked about all of their income generating activities, and from their answers it was established whether they had any involvement in any Hidden Economy activities. Additional questions were then asked to learn more about participants involved in the Hidden Economy and those activities.
A total of 5,537 of the 7,755 panel members invited to take part did so, either online or over the phone, giving a 72% survey response rate. Taking account of nonresponse at the recruitment interview and at the point of recruitment to the panel, the overall response rate was 10%. The data were weighted to be representative of the UK adult (18+) population.
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