Terms and conditions


1. These terms and conditions are a legal agreement between the organisation or individual ordering the training event (“Client”) and the National Centre for Social Research (“NatCen” or “we” or “us” as the context requires).

2. By providing a formal confirmation of acceptance of our training proposals the Client agrees to be bound by these terms alone.


3. We reserve the right to change the content and timing of the event, the speakers and the date and venue due to reasons beyond our control. In the event of such a change we will try to offer an alternate equivalent provision or we will provide a refund but we will not be liable for any additional losses incurred.

4. We reserve the right to increase our standard daily fee rates, provided that such charges cannot be increased more than once in any 12-month period. Costing rates are reviewed and normally revised on 1st July each year. Estimates, unless otherwise specified, are based on current rates and will be adjusted to cover rate increases for any training undertaken from July each year.


5. NatCen will submit invoices within ten days of the completion of the training taking place. Payment of invoices is required within 30 days from the invoice date. Where a series of training activities are required then the proposal will state explicitly when invoices will be submitted through the life of the contract.

6. We are entitled to charge interest on any sum unpaid from either one month after the issue date of an invoice or the date of the course whichever is the later at the rate of 2% per annum over the NatWest Bank base rate.


7. Where an event is cancelled by the Client, the Client agrees to reimburse NatCen for any and all direct costs and staff costs at a standard day rate incurred by NatCen to date that it is communicated that the event is cancelled.

8. Where possible we will try to accommodate reasonable requests for rescheduling events. We will hold the price of rescheduled events taking place within 12 months of the original date unless the rescheduled date falls in our next financial year (NatCen’s financial year runs from June-July). In these circumstances, the quoted price may need to be adjusted to reflect new charge out rates.


9. All materials and content provided in respect of the Client’s booking are copyright of NatCen Social Research or its licensors. No materials may be copied or reproduced or shared (either in hard copy or digitally) by the Client or its employees without our prior written consent. Any approved publication or use of the materials by the Client shall credit, National Centre for Social Research or its licensors as the source.

10. All materials are provided without warranty. All statutory and implied warranties, terms and conditions are excluded to the full extent allowed by law.

Limitation of liability

11. NatCen's total liability to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with this Agreement shall be limited to the total Charges paid under this Agreement. NatCen shall not be liable to the Client, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Agreement for loss of profits; loss of sales or business; loss of agreements or contracts; loss of anticipated savings; loss of damage to goodwill; and any indirect or consequential loss.

Force majeure

12. Neither party shall be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations under this Agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.

Entire Agreement

13. These term and conditions constitute the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

14. These terms and conditions and any dispute or claim arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.