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  • Financial Lives Survey

    The FCA first conducted the Financial Lives survey in 2017. 13,000 adults across the UK were asked about their needs and experiences with financial services and their financial situation, so that the FCA can make financial services work better for you. This survey is carried out every two years, and this is the FCA’s second survey.

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    • Cash Money Information on taking part

      We have invited adults in more than 165,000 households across the UK to take part in the survey. The survey can be completed by going to survey.natcen.ac.uk/finlives and entering one of the 3 unique access codes you received in your invitation letter. Unfortunately, if you have not received a letter you will be unable to participate.

      Read more about taking part

  • Who are NatCen?

    We’re Britain’s largest independent social research agency. For the last 50 years we’ve worked on behalf of government and charities to find out what people really think about important social issues and how Britain is run.

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  • Privacy notice

    The privacy statement explains why and how the personal data (also called your personal information) you provide in the Financial Lives survey is used. We also provide information about your rights and how to contact us, if you have any questions.

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  • Get in touch

    You can call the Consumer Contact Centre at the FCA free on 0800 111 6768. For further information from NatCen, please email financiallives.survey@natcen.ac.uk or call free on 0800 652 4568.