Support organisations: Researching A Holistic Framework for Measuring Harms and Recovery from Gambling
For some people, reflecting on their gambling-related experiences may raise uncomfortable or upsetting issues. In the event that you feel upset after having thought about taking part in our research, we want to ensure that you have the contact details of organisations who you can talk to if needed. We also provide a copy of this leaflet to participants to ensure that everyone has the resources to seek support if needed.
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Gambling support
- National Gambling Helpline – confidential advice, support and information on problems relating to gambling.
Helpline: 0808 8020 133 (Freephone 24 hours, 365 days a year) - GamCare – free information, advice and support for anyone harmed by gambling.
Website and Live Chat: https://www.gamcare.org.uk/
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Personal and emotional support organisations
- Samaritans – free and confidential emotional support if you need to talk
Helpline: 116 223 (24 hours)
Email: jo@samaritans.org
Website: https://www.samaritans.org/ - Mind – a mental health charity with a wealth of information on mental health conditions and services
Infoline: 0300 123 3393 (Mon-Fri 9am-6pm)
Website (national Mind): https://www.mind.org.uk/
Website (to find local Mind): https://www.mind.org.uk/information-support/local-minds/ - Scope – free, independent and impartial information and support for people with a physical impairment, learning disability or any other condition
Helpline: 0808 800 3333
Website: https://www.scope.org.uk - Independent age (for older people) – befriending services
Helpline: 0800 319 6789
Website: https://www.independentage.org/ - The Silver Line – free confidential helpline providing information, friendship and advice to older people
Helpline: 0800 4 70 80 90 (24 hours)
Website: https://www.thesilverline.org.uk/ - Age UK – support and advice for older people
Advice line: 0800 678 1602 (everyday, 8am to 7pm)
Website: https://www.ageuk.org.uk/ - SupportLine – confidential emotional support to children, young adults and adults
Helpline: 01708 765200
Email: info@supportline.org.uk
Website: https://www.supportline.org.uk/
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Financial support
The following organisations can provide you with information about financial issues:
- Citizens Advice – advice on debt, benefits, employment, housing, discrimination
Telephone: 0800 144 8848 – Adviceline (England); 0800 702 2020 – Advicelink (Wales) (Mon-Fri 9am–5pm)
Website: https://www.citizensadvice.org.uk/
Chat service: https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/chat-service-money-and-debt/ - The Trussell Trust – nationwide network of food banks providing emergency food and support
Telephone: 01722 580 180
Website: https://www.trusselltrust.org - Universal Credit (UC) helpline – advice on Universal Credit
Helpline: 0800 328 5644
Website: https://www.gov.uk/universal-credit/contact-universal-credit - Shelter – free information, support and advice to people facing homelessness or experiencing housing issues
Helpline: 0808 800 4444
Website: http://www.shelter.org.uk
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Complaints and Enquiries
Should you have any questions about this study, or your participation, please do not hesitate to speak with the research team, who will be happy to answer any questions.
For questions, enquiries or concerns please contact the research team (understandinggrh@natcen.ac.uk or 0808 169 1224). If you are dissatisfied with the way this research has been conducted and you feel the problem has not been resolved, please contact the research lead at the National Centre for Social Research (Imogen.Martin@natcen.ac.uk).
You may also contact the research administrator to the Faculty Research Ethics and Integrity Committee at the University of Plymouth [Project ID 5525] (hhsethics@plymouth.ac.uk) or the research ethics committee at the University of Bristol (research-ethics@bristol.ac.uk).