Social connection among young people: support organisations

NatCen is an independent, not for profit organisation, which carries out social policy research. We are aware that taking part in an interview about feelings of disconnection may raise issues which you might like further advice and support about. 

This page has been put together by NatCen to provide you with some services and telephone numbers which you may find useful. Some of these organisations have helplines which you can call, email or message on a live webchat if you need advice or support. 


Samaritans is a charity which provides emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout Great Britain and Ireland. Their helpline is available 24 hours a day, 365 days a year.


Call: 116 123 (free)

Email: jo@samaritans.orgThe response time is typically 24 hours.

Self-help App:


WaveLength is a charity that provides technology to people experiencing loneliness who are not able to afford devices, so that they are able to stay connected to others.


Call: 01708 621101

British Red Cross

British Red Cross is a charity helping people in the UK in times of crisis. They have a telephone helpline that offers confidential advice on loneliness support. 


Call: 0808 196 3651

Campaign against Living Miserably

Campaign Against Living Miserably (CALM) is a charity based in England. CALM run a free, confidential and anonymous helpline as well as a webchat service, offering help, advice and information to anyone who is struggling or in crisis.


Call: 0800 58 58 58. Open 5pm to Midnight, 365 days a year. 

Webchat: - Open 5pm to Midnight, 365 days a year.