Privacy Notice: Exit Questionnaires
In this privacy notice, we explain the legal basis for data processing, who will have access to the results of the questionnaire, how data will be used, stored and deleted, and who you can contact with a query or complaint.
Why is this data being collected?
This questionnaire aims to collect information from interviewers who have left the panel so that NatCen can better understand their reasons and can make improvements for the future.
What is the lawful basis for processing the data?
The legal basis for processing this data is legitimate interest.
Data derived from exit questionnaires will be used to recommend and drive changes that improve well-being and retention of NatCen’s freelance panel.
Who is the data controller?
National Centre for Social Research is the data controller.
If you have any queries, or want to request that we change or delete your information, contact us at:
Field HR, NatCen, Kings House, 101-135 Kings Rd, Brentwood, CM14 4LX
How long will my data be held onto for?
NatCen will retain your responses for 1 year from the point of collection.
What purposes will my data be used for?
Your feedback is particularly valuable to us. For this reason, we would like to assure you that any data you provide will be treated in the strictest confidence and won’t be shared outside the Field HR team except in aggregate form. This means that it will not be possible for anyone outside the Field HR team to identify any individual from their responses.
We won’t ask you to provide any information which would make it possible for you to be identified directly. If you type any comments in response to open questions, then we won’t share them beyond the Field HR team in verbatim form unless that can be achieved without revealing your identity.
Although you have rights described elsewhere in this privacy notice such as the right to have any data you provide rectified or deleted, it is possible that the measures we are putting in place to protect your identity will reduce the extent to which we can act on instructions to apply these rights. We will review any such requests on a case-by-case basis and will do our utmost to fulfil your rights to the highest level possible.
Who will use my data?
The data collected will be accessed and analysed by Field HR and shared at an aggregate level with relevant persons in NatCen.
Do I have to take part?
Taking part is completely voluntary and you can skip any questions you do not wish to answer.
There will be no consequences if you choose not to take part.
Where will my data be stored?
All data is stored securely, in line with international best practice and NatCen’s ISO27001, ISO 20252 and Cyber Essentials Plus certifications. Data will be stored on NatCen’s servers as well as those of Smart Survey and will not be processed outside the UK and EEA (European Economic Area).
Your rights
You have the following rights in relation to your personal data:
- The right to request copies of your personal data.
- The right to ask us to correct any personal data that we hold about you that’s inaccurate or incomplete.
- The right to ask us to delete personal data that we hold about you.
- The right to object or restrict how we’re processing your personal data.
You can also ask us to transfer your personal data directly to another company if that’s feasible.
Complaints
If you believe we have not complied with your data protection rights, you can contact us at dpo@natcen.ac.uk. You also have the right to lodge a complaint with the Information Commissioners Office at:
Information Commissioner’s Office
Wycliffe House
Water Line
Wilmslow
Cheshire
SK9 5AF
Telephone – 0303 123 1113
Website: www.ico.org.uk/concerns