Patient experience surveys: insights and innovations from NHS England
Event
NCRM Annual Lecture 2023
The NCRM Annual Lecture 2023 will be held on Tuesday, 25 April. This prestigious event will bring together researchers from across the UK to discuss some of the latest innovations in research methods and network with colleagues from different sectors and disciplines.
Our keynote speaker for the evening will be Professor Elizabeth Stokoe of the London School of Economics and Political Science. She will be joined by our discussant, Dr Jon Sutton, editor of The Psychologist magazine.
The event will take place in the magnificent surroundings of the Royal Society in central London. It will also be streamed online.
The lecture
In her presentation, Professor Stokoe will discuss the power of conversation analysis to reveal both effective and problematic communication practices in a variety of contexts.
Her talk, A Method in Search of a Problem: The Power of Conversation Analysis, will show how conversation analysis can be used to identify, describe and share effective communication practices, as well as challenge common communication myths and expose inequalities.
Professor Stokoe will use research findings and examples from real conversations to illustrate issues in settings including healthcare, dating, sales encounters, crisis negotiation and AI interaction.
She will argue that conversation analytic research exposes the workings of real-life inequalities and exclusion, and the otherwise hidden reality of the good – as well as the damage – that turns at talking can do. The full abstract for the lecture and more details about Professor Stokoe are available below.
Registration
The lecture is free to attend, but registration is required for both in-person and online attendance.
Further information
For more information about the NCRM Annual Lecture 2023, please email: info@ncrm.ac.uk
To find out more about NCRM, visit: www.ncrm.ac.uk
Speaker
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Professor Elizabeth StokoeThe London School of Economics and Political ScienceElizabeth Stokoe is a Professor in the Department of Psychological and Behavioural Science at the London School of Economics and Political Science, having joined in January 2023 after 20 years at Loughborough University. She conducts conversation analytic research to understand how talk works - from first dates to medical communication and from sales encounters to crisis negotiation. She has worked as an industry fellow at SaaS companies Typeform and at Deployed. In addition to academic publishing, she is passionate about science communication, and has given talks at TED, Google, Microsoft, and The Royal Institution, and performed at Latitude and Cheltenham Science Festivals. Her books include Talk: The Science of Conversation (Little, Brown, 2018) and Crisis Talk (Routledge, 2022, co-authored with Rein Ove Sikveland and Heidi Kevoe-Feldman). Her research and biography were featured on BBC Radio 4’s The Life Scientific. During the Covid-19 pandemic she participated in a behavioural science sub-group of the UK Government’s Scientific Advisory Group for Emergencies (SAGE) and is a member of Independent SAGE behaviour group. She is a Wired Innovation Fellow and in 2021 was awarded Honorary Fellowship of the British Psychological Society.
Chair
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Dr Jon Suttoneditor The Psychologist magazine
