Evaluation of ELAP: Further support and advice

This page has been put together by NatCen to provide you with some services and telephone numbers which you may find useful. Some of these organisations have helplines which you can call, email or message on a live webchat if you need advice or support. If you are worried about your mental health and need further support, please contact your GP.


Samaritans is a charity which provides emotional support to anyone in emotional distress or struggling to cope throughout Great Britain and Ireland. Their helpline is available 24 hours a day, 365 days a year.


Call: 116 123 (free)

Email: jo@samaritans.org. The response time is typically 24 hours.

Self-help apphttps://selfhelp.samaritans.org/

Shout 85258

Text ‘SHOUT’ to 85258

Shout 85258 is a free, confidential, anonymous text support service. You can text them from wherever you are in the UK.

If you are struggling to cope and need to talk, the trained Shout Volunteers are there for you, day or night.

Visit: https://giveusashout.org/

Text: ‘SHOUT’ to 85258


Mind is a mental health charity in England and Wales that offers information, advice and support to people with mental health problems.

The Infoline provides an information and signposting service. It provides information about mental health problems, where to get help near you, treatment options and advocacy services.

It is open 9am to 6pm, Monday to Friday (except for bank holidays).

Visit: https://www.mind.org.uk/

Call: 0300 123 3393 (Phone calls from UK landlines are charged at local rates. The charge for your call will depend on your mobile phone provider and the contract that you have with them.)

Email: info@mind.org.uk

Webchat service: available on the website


Centrepoint provides housing advice and support for young people across the UK.

Visit: https://centrepoint.org.uk/

Call:  0808 800 0661

Online chat: https://centrepoint.org.uk/youth-homelessness/get-help-now/#

National Debtline

National Debtline is a charity that offers free, confidential and independent debt advice to people across the UK. You can receive this advice over the phone or online via a webchat.

Visit: https://nationaldebtline.org/

Phone: 0808 808 4000

Debt Advice Foundation

Debt Advice Foundation is a charity that offers free and confidential support and advice to anyone worries about loans, credit and debt.

Visit: https://www.debtadvicefoundation.org/

Phone: 0800 043 40 50

If you call the charity’s helpline using a mobile phone, let the advisor know and they will call you back so that you don’t get charged for the call.

Return to Evaluation of the Early Legal Advice Pilot page.