Personal safety incidents: Support
The topics in this research may raise issues which you might like further advice and support about. You can find the contact information for a range of organisations which you may find helpful listed below.
Not all of these are freephone numbers. Some may cost more than a local call
from some landlines and mobiles.
VICTIM SUPPORT
Specialist support for victims of crime and traumatic incidents.
Support helpline: 08 08 16 89 111
Web address: Victim Support
CATCH 22
Needs-focused services to empower victims and witnesses to recover from the impact of crime and anti-social behaviour.
Contact email: justice@catch-22.org.uk
Web address and contact form: Victim services
MIND
Advice and support to anyone experiencing mental health problems.
Contact number: 030 123 3393
Web address: Mind
THE SAMARITANS
Confidential, non-judgemental emotional support, 24 hours a day for people
experiencing feelings of distress or despair.
Helpline: 116 123
Web address: Samaritans
LONDON VICTIM AND WITNESS SERVICE
Support for victims and witnesses of crime in London.
Helpline: 0808 168 9291
Web address: London Victim and Witness Service
Reporting crime and antisocial behaviour
If you would like to report an incident to the British Transport Police (BTP), please use the following methods:
- Text 61016: This is a 24/7 monitored service for reporting non-emergency crimes or safety concerns discreetly.
- Call 0800 40 50 40: Use this freephone number to speak with a dispatcher directly.
If you experience an emergency on transport, please take the following steps:
- Call 999: Dial 999 immediately if a crime is in progress, someone is in danger, or the suspect is still nearby.
- Station Resources: Use emergency handles on trains, help points on station platforms, or speak to any member of rail staff or a police officer.