Research with people living in rental e-scooter trial areas

We are carrying out a survey and interviews with people who live in several areas where e-scooters trials are happening. More information about the survey and interviews can be found below.

Resident survey

An external survey research organisation called Dynata will carry out the resident survey on behalf of NatCen. Taking part in the resident survey will involve completing a short questionnaire. This is estimated to take 10-15 minutes, but you do not have to complete it in one go and you can return to it at any time. Please refer to the email or text message Dynata have sent you for instructions on how to complete the survey.

The questionnaire will ask you about:

  • General information about you and your local area, to help us understand patterns in views and experiences of e-scooters.
  • How you use transport.
  • Your views and experiences of e-scooters in your local area.
  • Your views on the safety of e-scooters.

This survey is compatible with screen readers. If you would like to take part in the survey but do not have a screen reader, you can still take part over the phone. Please email E-ScootersStudy@natcen.ac.uk or call us free on 0800 652 0601 to arrange this. NatCen’s accessibility statement can be found at https://natcen.ac.uk/accessibility

Resident interviews

The interviews will be with one of NatCen’s or Arup’s researchers and will last up to 60 minutes. You will have the choice of taking part in the interview by telephone or video call (using Microsoft Teams). In the interview, we will ask you about:

  • General information about you and your local area, to help us understand patterns in views and experiences of e-scooters.
  • Your views on e-scooters, including any concerns you may have.
  • Your experiences with e-scooters in your local area.
  • Any suggestions you have for the way in which e-scooters could be better integrated as part of the wider transport network.

You were recruited for this research through iThoughts Research, an external agency we have partnered with to help us find residents who meet our criteria to take part in these interviews.

More information

Do I have to take part?

You do not have to take part, and you can change your mind about doing so at any time.

If you do agree to take part in one of our surveys or interviews, you can choose not to answer questions or talk about any experiences that you do not want to discuss. Anything you do share with us will be anonymous. This means we will not tell anyone else that you took part, and we will not include answers which could identify you in the findings we share with DfT. Only the research team at NatCen and Arup will know you have taken part.

How will the information I provide be used?

For more information on how your data will be used, visit the privacy notice.

Contact us

If you have any further questions or would like to discuss the research, please contact us using the details below:

How do I know this research is genuine?

If you wish to verify the authenticity of any texts, emails or telephone calls that you receive from external research organisations about this research with NatCen, you may contact us using the details above. You can also verify the authenticity of this research by contacting the DfT at: micromobility@dft.gov.uk.

Further support

For further information and advice on road safety and coping with road accidents, here are some resources you may find useful:

  • Samaritans is a charity providing confidential, unbiased emotional support, 24 hours a day, for people who feel distressed, struggling to cope or at risk of suicide. Helpline: 116 123.
  • After Trauma is a website that connects and supports survivors of traumatic injury and their families. The website also contains information and resources to help survivors and families on the recovery journey.
  • BRAKE is a road-safety charity dedicated to stopping deaths and injuries on roads and support people bereaved and seriously injured by road crashes. They provide a free support services and online guides.
  • RoadPeace is the national charity for road crash victims in the UK. They provide information and support services to people bereaved or seriously injured in road crashes.
  • The Royal Society for the Prevention of Accidents is a charity that aims to save lives, prevent life-changing injuries which occur as a result of accidents, and offer road safety advice.