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  • Why take part?

    This study is important as the government would really like to understand how to improve its services for recipients of health and disability benefits. Hearing your experience will be really valuable.

    However, you do not have to take part, taking part is purely voluntary and you can change your mind at any time. If you do agree to an interview, you can choose not to answer questions you do not want to discuss and you can stop the interview at any time.

    This is not an assessment of your entitlement to benefits and taking part will not affect the benefits you receive now or anytime in the future. If you take part, what you say will be treated in confidence. We will not tell DWP or anyone else what you have said or that you have taken part.

    Everyone who takes part in this study will receive £30 voucher as a token of appreciation for their time and help. This will not affect your benefits or any future claims.

  • Why have I been chosen to take part?

    We are contacting you, because according to DWP records, you receive one or more of the following benefits: Employment and Support Allowance, Universal Credit; Personal Independence Payment or Disability Living Allowance.

  • What will taking part involve?

    We would like to invite you to take part in an interview which can take place at a time and place that is convenient for you.

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  • How do I get in touch?

    If you have any questions about NatCen or about this study, we would like to hear from you. You call us for free on 08081961749 or send an email to

    A researcher will get back to you to answer your query as soon as possible.

  • Who are NatCen?

    We’re Britain’s largest independent social research agency. For the last 50 years we’ve worked on behalf of government and charities to find out what people really think about important social issues and how Britain is run.

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  • How will my information be used?

    Everything you say in the interview is confidential. This means we will not tell anyone, including DWP, what you have said.

    We will write a report about the main issues that people have talked about. We will not name anybody in the report and it will not be possible to identify anybody who took part in the interviews.

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    • pink-handshake2 Our pledge to you

      We understand you may have some questions about our credentials and how we deal with personal information.

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