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Privacy notice

We take great care to protect the confidentiality of the information people give us. In this privacy notice, we explain the legal basis for data processing, what will happen to your data, and who you can contact with a query or a complaint.

We take great care to protect the confidentiality of the information people give us.

Why is this data being collected?

This research is being carried out to explore small and medium sized employers’ (SMEs) experiences of handling disciplinary issues and workplace grievances. ACAS will use the data to inform their services going forward.

As part of this research, NatCen, an independent social research agency, will carry out 45 interviews with SMEs.

What is the lawful basis for processing this data?

For the purpose of data protection legislation, ACAS are the data controllers and NatCen are the data processers. This means ACAS is responsible for deciding the purpose and legal basis for processing data from this study. For this study the legal basis for processing data is “public task”.

What data is being collected?

We will be collecting some basic background data about your organisation like how many employees there are and what sector your organisation is in. We will also be asking about your organisation’s approach to dispute resolution and experiences of this, with specific case examples. We will be asking about some topics that might be considered sensitive, like workplace conflict, but you can skip any questions you do not wish to answer. We will ask you to provide us with any written organisational policies on disciplinaries and grievances to inform the interviews and analysis.

What will happen to my data?

All interview responses will be transcribed. McGowan Transcriptions is the transcription service we use to transcribe our interview data. They will have had access to recordings and transcriptions from all interviews. McGowan Transcriptions is on our approved supplier list and compliant with all of our information security policies.

NatCen will analyse and write up the findings from the interviews in a published report. We will not tell anyone, including ACAS, what you have personally said, nor we will include any names or personal details. However, it is possible that you may recognise your own quotes or examples you have given in the published report.

All data will be held securely and treated with the strictest confidence. NatCen will only retain your data in a way that can identify your organisation for as long as is necessary to support the research project and findings. In practice, this means that once we have satisfactorily obtained the research data, we will securely remove your personal, identifying data from our systems. For this project we will securely remove your personal data from our systems by October 2022.

Your organisation’s data will only be used for research purposes. This means you will never receive any sales or marketing calls as a result of taking part.

You have the right to request access to your data, to amend it if it is incorrect, or to ask for it to be deleted. For more information about your data, you can contact the NatCen Data Protection Officer by email: and can read our data protection policy at

Where will my data be stored?

All personal data are stored securely, in line with international best practice and NatCen’s ISO27001, ISO 20252 and Cyber Essentials Plus certifications. Data will be stored on NatCen’s servers which are based in the UK.

Do I have to take part?

Taking part in this research is not a statutory or contractual requirement, and participation is therefore completely voluntary.
There will be no consequences if you decide not to take part.

Will I have access to my information?

Yes, but please note that once data is analysed and anonymised, we would not be able to change the results by removing information about your organisation. However, you can request that your organisation’s data be deleted or updated and we will let you know if this is possible or not.

You have the right to access your organisation’s data within the period that NatCen holds it. Providing responses to this research is entirely voluntary. You have the right to withdraw your consent to our processing of your data at any time, although once data is analysed it is not possible to withdraw your data from the outputs.

You also have the right to rectify any incorrect or out-of-date data about you which we may hold. If you want to exercise your rights, please contact us at

We must generally respond to requests in relation to your rights within one month, although there are some exceptions to this.

Contact details and complaints

If you believe we have not complied with your data protection rights you can contact us at or calling 0800 652 0201. You also have the right to lodge a complaint with the Information Commissioner’s Office at:

Information Commissioner's Office
Wycliffe House
Water Lane
Telephone - 0303 123 1113

If you have any questions, please email: