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Privacy notice

We take great care to protect the confidentiality of the information people give us.

Why is this data being collected?

This research is being carried out to identify the support needs of small and medium-sized enterprises (SMEs) as we emerge from the Covid-19 pandemic. Acas will use the data to inform their services going forward.

Your organisation’s data will only be used for research and statistical purposes. This means you will never receive any sales or marketing calls as a result of taking part in the survey.

What is the lawful basis for processing this data?

The legal basis for processing the data is:

Article 6(1)(e) – public task

The processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.

Who is the data controller?

The data controller is Acas.

Who are the data processors?

NatCen Social Research is data processor for this research. The contact details of your organisation will not be shared with Acas and it will not be possible to identify your organisation in any published results. Please see ‘What will happen to my data?’ for further information on how your data will be treated.

What data is being collected?

We will be collecting some basic background data about your organisation like how many employees there are, what contracts they are on and what sector your organisation is in. We will also be asking about your organisation’s experiences of the pandemic, including about what flexible working options were introduced and whether you plan to keep those in place. We will asking about some topics that might be considered sensitive, like redundancies and workplace conflict, but you will not be asked to give specific details and you will can skip any questions you do not wish to answer.

What will happen to my data?

Taking part is completely voluntary and you can skip any questions you do not wish to answer. All data will be anonymised.

Your organisation’s name and contact details will be kept separate from your answers. As data processors, NatCen will use this data and your responses solely for this research. No identifiable data will be shared outside NatCen and it will not be possible to identify your organisation in any published results.

NatCen will only retain your data in a way that can identify your organisation for as long as is necessary to support the research project and findings. In practice, this means that once we have satisfactorily obtained the research data, we will securely remove your personal, identifying data from our systems. For this project we will securely remove your personal data from our systems by June 2022.

You have the right to request access to your data, to amend it if it is incorrect, or to ask for it to be deleted. The anonymised datasets will be kept indefinitely, as the survey data will continue to be useful to researchers and policy makers. For more information about your data, you can contact the NatCen Data Protection Officer by email: dpo@natcen.ac.uk and can read our data protection policy at www.natcen.ac.uk/help/privacy.

What will you do with the information I give?

Your organisation’s data will only be used for research and statistical purposes. This means you will never receive any sales or marketing calls as a result of taking part.

This research is being carried out to identify the support needs of small and medium-sized enterprise (SMEs) as we emerge from the Covid-19 pandemic. Acas will use the data to inform their services going forward.

All questionnaire and interview responses will be anonymised before being analysed. Your organisation will not be able to be identified in any published reports. All data will be held securely and treated with the strictest confidence.

Where will my data be stored?

All personal data are stored securely, in line with international best practice and NatCen’s ISO27001, ISO 20252 and Cyber Essentials Plus certifications. Data will be stored on NatCen’s servers which are based in the UK.

Do I have to take part?

Taking part in this research is not a statutory or contractual requirement, and participation is therefore completely voluntary.

There will be no consequences if you decide not to take part.

Will I have access to my information?

Yes, but please note that once data is aggregated and anonymised, we would not be able to change the results by removing information about your organisation. However, you can request that your organisation’s data be deleted or updated and we will let you know if this is possible or not.

You have the right to access your organisation’s data within the period that NatCen holds it. Providing responses to this survey is entirely voluntary. You have the right to withdraw your consent to our processing of your data at any time, although once data is analysed it is not possible to withdraw your data from the outputs.

You also have the right to rectify any incorrect or out-of-date data about you which we may hold. If you want to exercise your rights, please contact us at dpo@natcen.ac.uk.

We must generally respond to requests in relation to your rights within one month, although there are some exceptions to this.

Contact details and complaints

If you believe we have not complied with your data protection rights you can contact us at dpo@natcen.ac.uk or calling 0800 652 0201. You also have the right to lodge a complaint with the Information Commissioner’s Office at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/concerns

If you have any questions about user survey or interviews which are not covered here, please send an email to er-covid@natcen.ac.uk.

If you have any questions about the residents interviews, please email er-covid@natcen.ac.uk.