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Our pledge to you

Tickbox We respect your wishes

Taking part is voluntary and you do not have to answer any questions you don’t want to. Just let your interviewer know, and they will move on to the next question. Whether you decide to take part or not will not have any impact on your benefits, either now or in the future.

Speech Bubble Question Mark We answer your questions

Your interviewer will be happy to answer any questions you have about the study which aren’t covered here.

Envelope With Lock We guard your privacy

We will treat the information you give in the strictest confidence under the EU General Data Protection Regulation and Data Protection Act 1998. The results collected are used for research purposes only. You will never receive any junk mail as a result of speaking to us. We never pass on your details to other organisations for commercial purposes.

It will not be possible to identify you in the results of this study and your personal information will not be shared with any third parties. Your answers will not affect your benefit entitlements or future dealings with the Department of Work and Pensions or any other Department in any way. You can withdraw from the research at any time.