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Privacy Notice

Domestic Abuse Services Mapping – Feasibility study

In line with GDPR (the EU General Data Protection Regulation), there are certain things that the Domestic Abuse Commissioner’s Office (“we”) need to let you know about how your information will be processed.

In this privacy notice, we explain:

  • why we have contacted you;
  • how your data will be used, stored and deleted;
  • the legal basis for data processing;
  • who will have access to your personal data;
  • your Data Protection rights; and
  • who you can contact with a query or a complaint.

Why have we contacted you?

The Domestic Abuse Commissioner’s Office (DAC) have commissioned NatCen Social Research (NatCen) to carry out a project about domestic abuse services in four areas in England. The aim is to understand what support is currently available and people’s experiences of trying to or accessing support.

To do so, the Domestic Abuse Commissioner’s Office want to hear from you about your experiences of accessing, or trying to access, domestic abuse services in one of these three areas:

  • Blackpool 
  • Devon County Council
  • London Borough of Southwark    

How will the data be used?

The feedback you and others provide will be used to write a report about domestic abuse services and to provide guidance to the Domestic Abuse Commissioner on the feasibility of a large-scale mapping exercise of domestic abuse services.

Where permission is given NatCen will also securely share the anonymised survey responses with the Domestic Abuse Commissioner’s Office.  The Domestic Abuse Commissioner’s Office would like to have access to the anonymised survey responses so that they can use survivor voices to help shape their wider priorities. NatCen would remove any details included in your answers that could identify you (such as people’s or place’s names) before the survey response is shared with the Domestic Abuse Commissioner’s Office.

NatCen and the Domestic Abuse Commissioner’s Office will store and handle all data securely and confidentially in line with the GDPR.

The legal basis for processing data

The Domestic Abuse Commissioner’s Office is the funder and data controller for this research. NatCen is the data processor for this project. Contact details for both organisations are provided below.

In order for the use of personal data to be lawful, we need to meet one (or more) conditions in the data protection legislation, as set out in Article 6(1) of the General Data Protection Regulation (GDPR). For the purpose of this project, the relevant condition that we are meeting is ‘public task’ as specified under Article 6 (1)(e) of the GDPR.

You can contact NatCen on behalf of the Domestic Abuse Commissioner’s Office with any questions about the survey and the processing of data by telephone 0808 164 0397 or by email DACresearch@natcen.ac.uk.

More information about the survey can be found on the online introductory pages to the survey.

Who will have access to my personal data?

NatCen is carrying out this survey and will have access to all survey responses.

Where permission has been given the Domestic Abuse Commissioner’s Office will also have access to all anonymised survey responses. This means that NatCen would remove any details included in your answers that could identify you (such as people’s or place’s names) before the survey response is shared with the Domestic Abuse Commissioner’s Office.  

NatCen will also provide a written report for The Domestic Abuse Commissioner’s Office that presents findings from the research. The report may be published and where you have given permission may include some verbatim quotations and case studies. No identifiable information, such as people’s names or place names will be included in the report.

Transfer to Countries Outside EEA

Your personal data will not be transferred to a country outside the European Economic Area (EEA) at any point.

How long will we keep your data?

The data collected will only be used for research purposes and to help inform the strategic response of the Domestic Abuse Commissioner’s Office and your Local Authority to domestic abuse. Please note that, under Data Protection legislation, and in compliance with the relevant data processing conditions, personal data can be kept for longer periods of time when processed purely for archiving purposes in the public interest, scientific or historical research, and statistical purposes.

NatCen will securely destroy your responses on their systems after the research report has been published or the project comes to an end.

The Domestic Abuse Commissioner’s Office will store all data on secure Government data servers. They intend to keep the data for a period of up to five years after publication of the feasibility report and will delete raw data no later than the end of March 2026.

Your data protection rights

You have the right:

  • to ask us for access to information about you that we hold
  • to have your personal data rectified, if it is inaccurate or incomplete

Who can I contact with a query or a complaint?

We would welcome the opportunity of discussing the research with you to address any concerns directly. Please do feel free to contact:

Last updated

We may need to update this privacy notice periodically, so we recommend that you revisit this information from time to time. This version was last updated on 27/01/2021.