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Privacy notice

This privacy notice sets out how we will process information from everyone who takes part in this research. In line with GDPR (the EU General Data Protection Regulation), it explains the legal basis of this study for data processing; who will have access to your personal data; how this data will be used, stored and deleted; and who you can contact with a query or a complaint.

If you would like to know more about what the research is about, what taking part will involve, or how to contact the research team, please see the information sheet that was given to you with this privacy notice.

The National Centre for Social Research (NatCen) is the data processor for this project. GambleAware is the funder and data controller for this research.

What is the legal basis for processing my data?

For this project, the legal basis for processing data is public task. This means we are carrying out a specific task in the public interest which is laid down by law. 

Who will have access to my personal data?

NatCen is carrying out this research and will have access to names and contact details (where permission has been given to share these). NatCen will also have access to recordings and transcripts of interviews.

McGowan Transcriptions transcribe our interviews. Where transcription is required, they will have access to recordings and transcripts from interviews. McGowan Transcriptions is on our approved supplier list and compliant with all our information security policies.

How will my data be used?

The results collected are used for research purposes only. All data that has been collected is handled in accordance with data protection legislation. The information you provide will be used to write the published reports and presentations for GambleAware. The findings will be anonymised and we will not include the names of individuals in the research outputs.

Where will my personal data be stored?

All personal data are stored securely, in line with international best practice and NatCen’s ISO27001, ISO 20252 and Cyber Essentials Plus certifications. All personal information will be securely deleted from NatCen’s storage facilities as soon as possible after the completion of the project. 

Will I have access to my data?

Yes, if you would like to access your data, please get in touch via the contact details provided below. You are also able to withdraw your contribution at any point after your interview until the 30th September 2019. Please note, however, that once our findings have been shared outside of the research team, we would not be able to change the results by removing individual information. You can request that the personal data we hold about you be deleted or updated and we will let you know immediately if this is possible or not.

Who can I contact with a query or a complaint?

We would welcome the opportunity of discussing the research with you to address any concerns directly. Please do feel free to contact us if you have any questions – email the NatCen team on gambleawareresearch@natcen.ac.uk or call 0808 196 1468.

You can also contact the GambleAware research team, the data controller for this project. Please email research@gambleaware.org.

If you believe we have not complied with your data protection rights, you can contact us at dpo@natcen.ac.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office at:

  • Address: Information Commissioner's Office. Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
  • Telephone: 0303 123 1113
  • Website: https://ico.org.uk/concerns

If participating in the research raises concerns around your own or an individual’s gambling behaviour a list of services which may be useful can be downloaded from natcen.ac.uk/adviceorganisations or can be provided by NatCen.  

If you would like to know more about what the research is about, what taking part will involve, or how to contact the research team, please see the information sheet that was given to you with this privacy notice or the webpage here.