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Understanding experiences of hate crime

This research aims to enhance understanding of victims’ experiences of hate crime.

Through in-depth individual interviews, we’ll explore people’s direct experiences of hate crime, including their views and experiences about reporting it and interactions with the police and support organisations. Findings from this research will inform recommendations to improve how hate crime is handled in policy and practice.

NatCen are performing this work for Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services. HMICFRS independently assesses the effectiveness and efficiency of police forces and fire and rescue services.

We would like to talk to anyone who has experienced or reported a hate crime or hate-related incident from January 2017 in England or Wales.

 We are interested in all experiences of hate crime, including:

  • incidents related to race, religion, sexual orientation, disability, transgender identity
  • incidents related to other personal characteristics such as age, gender, or being part of an alternative subculture
  • physical, verbal, and online incidents of hate crime.


What's involved? 

Each interview will take around 60 minutes and can take place over the phone or face-to-face. Taking part is completely voluntary, and you are free to change your mind at any time.

The sorts of things you will be asked about are:

  • A bit about your background and daily life
  • Your  experience(s) of hate crime
  • Your views about reporting the crime to the police
  • Views on help and support you received throughout this process

We will ask your permission to audio record your answers so nothing you say is forgotten. If you don’t want to be recorded, we can make written notes instead. NatCen will keep all recordings and/or written notes securely so that no one else can access them. Our systems are encrypted and password protected.

NatCen will write a report about the issues you and others speak about in the interviews, but we will not use your name and any details that could identify you in any way. Everyone who participates in the research will receive £20 to thank you for your time.

If you are interested in taking part, or would like further information, contact: or Freephone 0808 169 1224.


Who are NatCen?

NatCen have been carrying out high-quality social research for almost 50 years. We are a non-profit organisation, independent of all government departments and political parties.

We are commissioned by government and charities to uncover the real views of people in Britain today. What we find out is used to inform policy and make a difference to the lives of people across the nation.

We are a charity and all the information we collect is publically available. So it’s not just helping our clients, it’s used by other organisations trying to improve life in the UK. 


Our pledge to you

We respect your wishes

Taking part is voluntary and you do not have to answer any questions you don’t want to. Just let your interviewer know and they will move on to the next question.

We answer your questions

Your interviewer will be happy to answer any questions you have about the study which aren’t covered here.

We guard your privacy

We will treat information you give in strictest confidence under the EU General Data Protection Regulation. The results collected are used for research purposes only and no-one looking at the findings will be able to identify you in any way. Your information will be used for the purposes of this research only.

Your personal details will be known only to the teams carrying out the survey and processing the survey results at NatCen Social Research. Personal data will be stored securely and destroyed once the research is over. We will never pass on your name or address to anyone else.

During the fieldwork period you have the right to request that your data is amended, if it is not accurate, or that your data is deleted. If you wish to lodge a complaint you can do so by contacting NatCen Social Research at or 0800 652 0201.

If we are not able to resolve your complaint you can contact the Information Commissioner’s Office.


If you're interested in taking part, or you'd like further information about the study, contact us at or freephone 0808 169 1224.