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  • Why have I been chosen?

    You have been selected because you recently claimed either Employment and Support Allowance or Universal Credit. We are interested in understanding your experiences, your health and ability to work in the future, as well as any barriers you may face to returning to work and your feedback on DWP services.

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  • Why take part?

    How your participation will make a difference

    This study will provide feedback to the Department for Work and Pensions about the lives of people on benefits and their views on DWP services.

    This is your chance to confidentially and anonymously share your thoughts and experiences with the government and help to shape future policy decisions which affect Employment and Support Allowance and Universal Credit claimants.  

    A little time to make a big difference

    The interview will take about twenty minutes, so it doesn’t take long to have your say. All the questions are voluntary and there are no right or wrong answers. We just want to hear what you think.

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  • What's involved?

    One of QRS’ telephone interviewers will call you in the next few weeks to arrange an interview at a time convenient to you. If you agree to take part, they will conduct a short 20-minute interview with you over the phone.

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  • Contact us

    For anything not covered here, please call 0800 652 456 or email hd-survey@natcen.ac.uk. One of our staff will get back to you to answer your query as soon as possible.

    If you would like to contact DWP about this research, please email research.inbox1@dwp.gov.uk.

  • Our pledge to you

    We understand you may have some questions about our credentials and how we deal with personal information. 

     

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  • Who is conducting the research?

    NatCen Social Research is conducting this survey on behalf of the DWP.

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  • Privacy notice

    In line with the new EU General Data Protection Regulation (GDPR), there are certain things that we need to let you, a research participant, know about how your information will be processed. In this privacy notice, we explain the legal basis for data processing, who will have access to your personal data, how your data will be used, stored and deleted, and who you can contact with a query or a complaint.

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  • Advice organisations

    We are aware that interviews may raise issues which you might like further advice and support about. The table below provides you with the contact information for a range of organisations which you may find useful.

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