If you have recently received a letter asking you to take part, one of our interviewers will visit in the next week or so.
So that you know who they are, all of our interviewers carry photo ID with our logo on it. We understand that you may be busy, so we’ll organise the interview at a time and place that suits you.
Your interviewer will ask you about a range of topics including your housing circumstances, satisfaction with your home and neighbourhood, and energy efficiency in your home.
And don’t worry – you don’t have to answer any questions you don’t want to, we can just skip on to the next one.
No need to prepare
There’s no need to prepare for the interview. You don’t need any special knowledge, we just want to hear about your daily life and what you think. Most people agree to be interviewed and enjoy taking part.