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Privacy notice

  1. In line with the new EU General Data Protection Regulation (GDPR), there are certain things that we need to let you, a research participant, know about how your information will be processed. In this privacy notice, we explain the legal basis for data processing, who will have access to your personal data, how your data will be used, stored and deleted, and who you can contact with a query or a complaint.


  1. What is the legal basis for processing my data?

The National Centre for Social Research (NatCen) is the data processor for this project. For this project, the legal basis for processing data is “public task”.

You can contact NatCen with any questions about the research at


  1. Who will have access to my personal data?

NatCen are carrying out this research and will have access to Employment and Support Allowance and Universal Credit claimant information, recordings of interviews, transcripts, charted data and sample file (including contact details). All responses are anonymised before being analysed and archived.

McGowan Transcriptions is the transcription service we use to transcribe our interview and focus group data. They will have access to recordings and transcriptions from all interviews and focus groups. McGowan Transcriptions is on our approved supplier list and compliant with all of our information security policies.

Arad Research is a sub-contractor who will conduct and translate interviews conducted in Welsh.


  1. How will my data be treated?

The results collected are used for research purposes only. At the end of the research, all personal information, and any other data held on the project, will be securely deleted once the project is complete in December 2021.


  1. Who can I contact with a query or a complaint?

If you have any questions about how your data will be used, please contact the NatCen’s Data Protection Officer, Emmanuel Ogungbe, at

Under GDPR, you have the right to lodge a complaint with the Information Commissioner’s Office. Please go to for more information.