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Survey of Child Support Agency Case Closure Outcomes

Playground in park
Researchers: Rakhee Patel
Published: December 2016

Measures the child maintenance outcomes of separated parents whose cases have been closed by the Child Support Agency.

Aims

This survey provides crucial evidence on the efficacy of the new Child Maintenance Service system that has replaced the Child Support Agency.

It looks at the child maintenance outcomes of separated parents who previously had cases with the Child Support Agency, which were then closed as part of the Government’s transition to the new Child Maintenance Service. 

If you are interested in this study you might also be interested in the Survey of Child Maintenance Service Direct Pay Clients.

Publications

A report is available from the Department for Work & Pension's website

Methods 

  • Two telephone surveys of Receiving Parents three months and then 12 months after their Child Support Agency case had been closed.
  • In depth qualitative interviews were conducted with Paying Parents to capture their experiences of Child Support Agency case closure.
  • The study also collected a wide range of information on parents’ decision making processes and their demographic and economic characteristics.