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Survey of Child Maintenance Service Direct Pay Clients

Father & sons reading
Researchers: Rakhee Patel
Published: December 2016

Providing crucial evidence on the efficacy of the new Child Maintenance Service system that has replaced the Child Support Agency.

Aims

This survey provides crucial evidence on the efficacy of the new Child Maintenance Service system that has replaced the Child Support Agency.

It looks at the effectiveness of the new Direct Pay system to find out if payments are made after the calculation is received and whether the arrangement is effective.

The survey considers outcomes for former Child Support Agency clients whose cases have been closed and new Child Maintenance Service clients. 

If you are interested in this study you might also be interested in the Survey of Child Support Agency Case Closure Outcomes.

Publications

A report is available from the Department for Work & Pension's website.

Methods 

  • Two telephone surveys of Receiving Parents once they had received a Direct Pay calculation, one 3 months after the calculation and one 13 months after.
  • In depth qualitative interviews with Paying Parents to capture their experiences of Direct Pay.
  • The study also collected a wide range of information on parents’ decision making processes, their demographic and economic characteristics and their views of the new service.