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Evaluation of the Acas Code of practice on disciplinary and grievance procedures

Workplace
Researchers: Nilufer Rahim
Published: April 2011

Aim

This evaluation was undertaken to explore how the new Code, which replaced the old statutory 3-step procedure in 2009,  is understood and used by employers, employees and their representatives and to explore the impact of the Code upon disciplinary and grievance procedures.

Findings

Awareness of the Code was good, but could be improved amongst some groups.

HR staff and employee representatives had a high level of awareness of the Code and it's principles.  Awareness was reported to be lower amongst employers with less formalised HR functions - typically smaller employers.

Organisations that had revised policies in line with the Code reported an increased emphasis on early resolution.

Where the Code had been adopted into organisational policies and procedures, issues were resolved earlier, faster and were more likely to be resolved without recourse to a formal grievance or disciplinary procedure.

Methodology

  • 36 in-depth qualitative telephone interviews with employers, employee representatives and employees.

View research paper