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National Institute of Health Research

Our researchers used cognitive testing to find out why Bangladeshi and Pakistani groups were reporting low levels of satisfaction with social care when asked about this in the Adult Social Care Survey.

We used cognitive testing and in depth interviews to find out whether low levels of satisfaction were a result of

  • problems with the survey questions
  • different groups having different expectations of what social care should be like, or
  • inconsistent quality of care.

Cognitive interviews were conducted with care users and their relatives in English, Bengali/ Sylheti, Urdu and Punjabi by our specialist interviewers.

We'll use our findings to make recommendations for improving the Adult Social Care Survey questionnaire and to advise service providers on how they can better meet the diverse needs of BME groups.