Fay is a highly experienced provider and commissioner of research and evaluation services, specialising in the design of formative evaluations of complex and heterogeneous interventions, particularly within health services and related areas.
Fay is currently leading the process evaluation component of the national evaluation of NHS England’s Test Beds programme – a multimillion pound programme introducing combinatorial innovation into the NHS; and a formative evaluation of NHS England’s Sustainable Improvement Team’s interventions to support improvement in general practice as part of the General Practice Development Programme. Fay joined NatCen from the Health Foundation, where she worked on developing evaluation approaches for the evaluation of the highly complex programmes delivered by the Foundation and its partners. Fay has led numerous evaluations across the formative and summative spectrum, from within academic, not for profit, and for profit organisations.
Fay is a Fellow of CECAN – the Centre for Evaluating Complexity Across the Nexus, hosted by the University of Surrey – and is working to cross-fertilise cutting edge approaches to evaluating complexity between health and Nexus areas. Fay is also knowledgeable of quality improvement methodologies, as evidenced by her membership of the Q Community, a network of professionals with expertise in QI run by the Health Foundation and co-funded by NHS Improvement.
Fay is passionate about designing pragmatic research and evaluations that yield practical insight for practitioners and decision makers.